| Candidate Skill: |
Application Support, SQL, Linux, Windows, Incident Management, Problem Resolution, Ticketing Tools, Troubleshooting, ITIL, Communication, Scripting, Cloud Basics
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| Job Description: |
We are looking for a proactive Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of applications and systems. The ideal candidate will have hands-on experience in application support, incident management, and L1/L2 troubleshooting, with strong communication and problem-solving skills.
Key Responsibilities:
Provide technical support for software applications and infrastructure.
Diagnose and resolve user-reported issues, ensuring minimal downtime.
Monitor system performance, logs, and alerts to identify potential problems.
Collaborate with development and QA teams for **issue
resolution and bug fixes.
Document root causes, solutions, and standard operating procedures (SOPs).
Handle incident, problem, and change management as per ITIL processes.
Ensure timely communication with users and stakeholders on issue status.
Required Skills:
Experience in Application / Production Support (L1/L2).
Knowledge of SQL / Database querying, Windows/Linux environments, and network fundamentals.
Familiarity with ticketing tools (ServiceNow, Jira, etc.).
Strong analytical, troubleshooting, and communication skills.
Good to Have:
Basic scripting knowledge (Python, PowerShell, or Shell).
Exposure to cloud platforms (AWS / Azure).
Understanding of DevOps CI/CD pipelines.
Skills: Application Support, SQL, Linux, Windows, Incident Management, Problem Resolution, Ticketing Tools, Troubleshooting, ITIL, Communication, Scripting, Cloud Basics
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Thursday 15 August 2019
03:00
03:00
